Jonathan Drybanski
Boston, MA 02108 · jonny.edry@pm.me
Education
- Suffolk University — Boston, MA: Bachelor of Arts, English Literature (2012)
- University of Massachusetts Boston: Graduate Coursework, English Literature
Professional Experience
Whole Foods Market
Brighton, MA / Newton, MA
Specialty Team Leader
2023 – Present
- Full P&L responsibility for Specialty department: hiring, labor budgeting, financial KPIs, and merchandising excellence
- Foster positive team culture, clearly communicate standards, and drive exceptional customer service
Associate Specialty Team Leader
2021 – 2023
- Supported daily operations, administrative tasks, team development, and compliance with regional merchandising and food safety standards
- Monitored financial metrics, held order writers accountable for purchasing and shrink practices, and highlighted unique local and imported products
Specialty Order Writer
2020 – 2021
- Managed purchasing using product movement data to meet sales goals, minimize shrink, and ensure proper rotation
- Conducted vendor outreach and justified all purchasing decisions
Specialty Team Member
2017 – 2020
- Provided knowledgeable, courteous customer service while maintaining planograms, cleanliness, and attractive displays of imported cheeses, charcuterie, and antipasti
University of Massachusetts Boston & Suffolk University
Boston, MA
Teaching Assistant
2012 – 2014
- Co-taught literature courses, led lectures, graded assignments, and held office hours
TripAdvisor / Jetsetter
Boston, MA
Customer Support & Sales
2015 – 2017
- B2B sales, technical troubleshooting, refund handling, and premium feature marketing
Additional Experience
- Lead Customer Service Associate (2013 – 2015) — Guitar Center, Braintree, MA — Keyholding manager overseeing smooth sales floor operations and first-point customer service resolution. Trained new associates on sales techniques, technical knowledge, and customer service standards
- Assistant Web Designer (2010 – 2013) — Topac Inc. — Updated e-commerce product pages and website content for international scientific equipment vendor
Skills
- Retail leadership, team building, P&L management, merchandising
- Purchasing, inventory control, shrink reduction
- Customer service excellence, communication, presentation
- Well versed in cutting edge AI tools for productivity, programming and workflow optimization applications
- Basic web design
Awards & Honors
- Guitar Center "Rockstar" Employee Leadership Award
- C.P. Harvey Memorial Jazz Scholarship
- Bryan King Bilton Memorial Scholarship (Competitive Swimming)
- English Honors Society Member
Interests
- Creative writing and poetry (independent publications)
- Music performance